Terms of service

Last updated: May 25, 2026

Overview

Welcome to VELLE. This website, vellesilver.com, is operated by VELLE. Throughout this site, the terms “we”, “us”, and “our” refer to VELLE.

VELLE provides this website, including all information, content, features, products, and services available from this site, to you, the customer, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website, browsing our store, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products or services for any illegal or unauthorized purpose, and you must not violate any applicable laws in your jurisdiction.

You must not transmit any worms, viruses, malicious code, or other harmful technology. A breach or violation of any of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by applicable law.

You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform and adapt to technical requirements of connecting networks or devices.

Payment card information is processed by our payment service providers. We do not store full payment card numbers on our website.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the services, use of the services, or access to the services without our express written permission.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to ensure that the information on this website is accurate, complete, and current. However, we are not responsible if information made available on this site is inaccurate, incomplete, or outdated.

The material on this site is provided for general information and shopping purposes only. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site, except as required by law.

4. Products and Product Information

VELLE sells fashion jewelry and everyday accessories, including earrings, necklaces, rings, bracelets, and other jewelry pieces. Product materials may include plated brass, 925 sterling silver components, crystal glass, pearls, decorative stones, and other materials as described on each product page.

We make every effort to display product colors, sizes, materials, and details as accurately as possible. However, product colors and appearances may vary slightly due to lighting, photography, screen settings, hand-finishing, or the nature of jewelry materials.

Product measurements may vary slightly due to manual measurement or production variation. Customers are encouraged to review product descriptions, materials, sizes, and care instructions carefully before placing an order.

Our jewelry is intended for personal decorative use only. It is not intended for medical, therapeutic, professional, or investment purposes.

5. Product Availability and Changes

Products may be available in limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services that we offer. All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

6. Orders

When you place an order through our website, you are making an offer to purchase the products in your order. We reserve the right to accept or decline your order for any reason, including product availability, suspected fraud, payment issues, pricing errors, shipping restrictions, or other operational reasons.

Your order is not accepted until your payment has been processed and we have confirmed your order. After an order has been processed or shipped, we may not be able to cancel or modify it.

If we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

7. Pricing, Discounts, and Billing

Prices for our products are subject to change without notice. The price charged for a product will be the price displayed at the time you place your order, subject to correction of errors.

Promotions, discount codes, automatic discounts, bundle offers, and other offers may be subject to separate terms and conditions. We reserve the right to modify, suspend, or end any promotion at any time.

Unless otherwise stated, prices do not include taxes, customs duties, import fees, or other charges that may be imposed by your local authorities or payment provider.

You agree to provide accurate billing, payment, and contact information. You represent that you are authorized to use the payment method provided and that all charges incurred by you will be honored by your payment provider.

8. Shipping and Delivery

Our orders may be shipped from China or other fulfillment locations depending on product availability and logistics arrangements.

Delivery times are estimates only and are not guaranteed. Shipping times may be affected by order processing, customs clearance, carrier delays, holidays, weather, incorrect addresses, or events outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.

Once your order has been shipped, tracking information will be provided where available. Please allow a few days for tracking information to update.

Please review our Shipping Policy for more information.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

To request a return, you must contact us before sending any item back. Items returned without prior approval may not be accepted.

For hygiene reasons, earrings can only be returned if they are unworn, unused, and in their original packaging.

10. Customs, Duties, and Import Taxes

Depending on your destination and shipping method, customs duties, taxes, import fees, brokerage fees, or other charges may apply.

Unless otherwise clearly stated at checkout, these charges are determined by local customs authorities or carriers and are the responsibility of the customer.

We are not responsible for delays or additional charges caused by customs processing, import requirements, or local regulations.

11. Account Information

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

You agree to provide accurate, current, and complete information and to update your information when necessary.

We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or are suspected of fraudulent or harmful activity.

12. Intellectual Property

All content on this website, including but not limited to brand names, logos, product names, images, product photos, text, graphics, videos, layouts, and design elements, is owned by VELLE or used with permission, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, transmit, or use any content from this website for commercial purposes without our prior written consent.

The VELLE name, logo, design elements, slogans, and related brand assets may not be used without our prior written permission.

13. User Comments, Reviews, and Feedback

If you submit reviews, comments, feedback, photos, suggestions, or other content to us, you grant VELLE a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, display, modify, and distribute such content for business, marketing, customer service, and promotional purposes.

You represent that you own or have the necessary rights to any content you submit and that your content does not violate the rights of any third party.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, abusive, defamatory, infringing, obscene, spam, or otherwise inappropriate.

14. Third-Party Tools and Links

Our website may contain links to third-party websites, tools, apps, payment providers, shipping services, analytics tools, or other services that are not owned or controlled by us.

We are not responsible for the content, accuracy, policies, security, or practices of any third-party websites or services.

Your use of third-party services is at your own risk and may be subject to separate terms and privacy policies from those third parties.

15. Relationship with Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Any sales and purchases you make through our store are made directly with VELLE. Shopify is not responsible for any aspect of sales between you and VELLE, including any injury, damage, loss, return, refund, or dispute arising from purchased products or services.

By using our website, you acknowledge that Shopify may process certain personal information in order to provide platform services, checkout, payment processing, analytics, fraud prevention, and other related functionality.

16. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, share, and protect your personal information.

17. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

18. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful, fraudulent, or unauthorized purpose;
  • To violate any applicable laws, rules, regulations, or third-party rights;
  • To infringe upon our intellectual property rights or the rights of others;
  • To harass, abuse, insult, harm, defame, intimidate, or discriminate against others;
  • To submit false or misleading information;
  • To upload or transmit viruses, malware, or harmful code;
  • To collect or track personal information of others without authorization;
  • To send spam, phishing, or other unsolicited messages;
  • To interfere with or circumvent the security features of the website;
  • To scrape, copy, or extract data from the website without permission;
  • To use the website in a way that may damage, disable, or impair our services.

We reserve the right to terminate your use of the services for violating any prohibited use.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website, services, and products are provided on an “as is” and “as available” basis, except as expressly stated by VELLE.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

We do not warrant that the results obtained from the use of the services will be accurate or reliable.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

20. Limitation of Liability

To the fullest extent permitted by applicable law, VELLE and our directors, officers, employees, affiliates, agents, contractors, service providers, suppliers, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website, services, or products.

This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, strict liability, or otherwise.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some limitations may not apply to you.

21. Indemnification

You agree to indemnify, defend, and hold harmless VELLE and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, service providers, and suppliers from any claim, demand, loss, liability, or expense, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

22. Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website and services. We may terminate or suspend your access to the services at any time if we determine that you have violated these Terms or applicable law.

The obligations and liabilities incurred before the termination date shall survive the termination of these Terms.

23. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of any remaining provisions.

24. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement between you and VELLE and govern your use of the services.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

25. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer, assign, or delegate these Terms and our rights and obligations without your consent where permitted by law.

26. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction where VELLE’s operating company is registered, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer protection rights that may apply under the laws of your place of residence.

27. Changes to These Terms

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

28. Contact Information

Questions about these Terms of Service should be sent to us at:

VELLE
Website: vellesilver.com
Email: hello@vellesilver.com