Contact information
If you have any questions about your order, our products, shipping, returns, or anything related to VELLE, please feel free to contact us.
Customer Support
Email: hello@vellesilver.com
We usually respond within 24 business hours.
Please note that response times may be slightly longer during weekends, holidays, or peak seasons.
Order Support
For order-related questions, please include your order number and the email address used to place the order. This helps us locate your order and assist you more quickly.
You can contact us for help with:
- Order status
- Shipping and tracking updates
- Product questions
- Returns and refunds
- Damaged, defective, or incorrect items
Returns
To start a return, please contact us at hello@vellesilver.com before sending any item back.
The return address will be provided by email after your return request has been approved. Please do not send items back to the address on the original package, as it may be a logistics or fulfillment address and may not accept returns.
Website
Website: vellesilver.com
Brand
VELLE
A soft luxury jewelry brand made for everyday moments.