Shipping policy
We offer free tracked shipping on every order.
Processing Time
All orders are processed within 2–4 business days after your order is placed.
Please note that processing time does not include weekends, holidays, or delivery time.
Estimated Delivery Time
Once your order has been processed and shipped, estimated delivery times are:
- United States: 8–15 business days
- Canada: 10–20 business days
Delivery times are estimates only and may vary depending on destination, customs processing, local carrier delays, holidays, weather conditions, or other circumstances outside our control.
Tracking Information
Once your order has shipped, you will receive a tracking number by email.
Please allow a few days for tracking information to update after your package has been handed over to the carrier.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Customs, Duties, and Taxes
Depending on your destination and shipping method, customs duties, import taxes, or other fees may apply. These charges are determined by local customs authorities or carriers and may be collected upon delivery unless otherwise stated at checkout.
VELLE is not responsible for customs delays, import restrictions, or additional charges imposed by local authorities.
Delayed or Lost Packages
If your package appears to be delayed, please check the tracking information first. In some cases, tracking updates may take several days to appear.
If your order has not arrived within the estimated delivery window, please contact us at hello@vellesilver.com with your order number, and we will do our best to help you check the status of your shipment.
Contact Us
If you have any questions about shipping or delivery, please contact us at: