Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene reasons, earrings can only be returned if they are unworn, unused, and in their original packaging.

How to Start a Return

To start a return, please contact us at hello@vellesilver.com. Please include your order number and the reason for your return.

Please contact us before returning any item. The return address will be provided after your return request is approved.

Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Please do not send your item to the address on the original package, as it may be a logistics or fulfillment address and may not accept returns. The correct return address will be provided by email after your return request is approved.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item.

Please include your order number and clear photos of the issue so that we can evaluate it and make it right.

If the issue is confirmed, we may offer a replacement, partial refund, or refund depending on the situation.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Gift cards
• Final sale items
• Worn or used earrings
• Items damaged due to improper use, water exposure, perfume, chemicals, or normal wear and tear

Exchanges

We do not offer direct exchanges at this time.

The fastest way to ensure you get the item you want is to return the original item, and once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@vellesilver.com.